Service Partnership Agreements
The key to Shared Services' successful relationship with our supported units is a solid understanding of expectations and clear requirements needed to deliver those expectations. This is made possible by Service Partnership Agreements (SPAs) that are negotiated and updated on an annual basis in collaboration with our clients. These agreements outline the specific elements of the Business Operations, HR, and IT services available in addition to party responsibilities, service definitions, and prioritization and response guidelines. These agreements are a means of communicating and building a true Shared Services partnership. Access our template SPA or unit-tailored SPAs below:
service partnership agreement template
Unit-Specific SPAs
University Housing Security and Access
Office of the President ♦ Board Secretary Office ♦ Investigations and Civil Rights Compliance (OICRC) ♦ Many Nations Longhouse ♦ Office of Internal Audit ♦ Ombuds Program ♦ UO Senate
Vice President and General Counsel SPA
Office of the General Counsel ♦ Purchasing and Contracting Services (PCS) ♦ Public Records ♦ Records Management
Client Satisfaction and Service Metrics
Clear service prioritization and response targets outlined in the SPAs provide an objective process for measuring service effectiveness. In-person client satisfaction surveys are conducted twice per year.
Bi-Annual Client Satisfaction Survey Executive Summary
