Information Technology

Attention

If your department is not in the VPFA portfolio, User Support Services can help with all your IT needs. You can access their help portal and submit a ticket by clicking the UO Service Portal button below.

UO Service Portal

Desktop Support

As part of the Transform-IT Initiative, User Support Services (USS) provides desktop support for the following VPFA units:

Campus Planning and Facilities Management
Safety and Risk Services
Transportation Services
Printing Services
Vivian Olum Child Development Center

All requests can continue to come through FASS (see request methods below), and FASS-IT will coordinate with USS to ensure no disruption in services. Please refer to the Desktop Support Migration to USS notice for more details.

FASS-IT will continue to provide desktop support to units providing mission-critical functions (Safety and Risk Emergency Operations Center, Utilities & Energy, UOPD, and FASS). Desktop support for these units includes:

Desktop/Laptop/Tablet
Microsoft Office
Outlook/Email
Physical, virtual, and cloud-based file storage systems
Computer accessories
Printers
Cell and landline phones (FASS-IT assists phone coordinators)
Duty Phones (set-up and configuration)
Duo (Multi-Factor Authentication)
Computer Program Installation
Core Campus Software Support
Network Connectivity
Liaison with Central IS groups and vendors on behalf of clients

Business Analysis and Reporting

Our business analysts consult on process engineering with actionable information, design performance dashboards, and deliver reports to help clients optimize their services. Support includes:

Dynamic, Scheduled, and Custom Reporting
Tableau
Business Process Analysis and Improvement
Interactive Dashboards
Data Transformation and Warehousing
Application Data Loading and Transfer

Learn more about this team on the Business Analyst Service Brochure.

Application and Systems Administration Support

FASS-IT provides application and systems administration support across the FASS portfolio for a variety of unit-specific and University-wide systems. We strive to meet customer needs with no unplanned outages. Support includes: