Information Technology

Desktop Support

As part of the Transform IT Initiative, User Support Services (USS) provides desktop support for the following VPFA units:

  • Campus Planning and Facilities Management
  • Safety and Risk Services
  • Transportation Services
  • Printing Services
  • Vivian Olum Child Development Center

All requests can continue to come through FASS (see request methods below), and FASS IT will coordinate with USS to ensure no disruption in services. Please refer to the IT Desktop Support Migration to USS notice for more details.

 

FASS IT will continue to provide desktop support to units providing mission-critical functions (Safety and Risk Emergency Operations Center, Utilities & Energy, UOPD, and FASS). Desktop support for these units includes:

  • Desktop/Laptop/Tablet
  • Microsoft Office
  • Outlook/Email
  • Physical, virtual, and cloud-based file storage systems
  • Computer accessories
  • Printers
  • Cell and landline phones (FASS IT assists phone coordinators)
  • Duty Phones (set-up and configuration)
  • Duo (Multi-Factor Authentication)
  • Computer Program Installation
  • Core Campus Software Support
  • Network Connectivity
  • Liaison with Central IS groups and vendors on behalf of clients

 

 

Business Analysis and Reporting

Our business analysts consult on process engineering with actionable information, design performance dashboards, and deliver reports to help clients optimize their services. Support includes:

  • Dynamic, Scheduled, and Custom Reporting
  • Tableau
  • Business Process Analysis and Improvement
  • Interactive Dashboards
  • Data Transformation and Warehousing
  • Application Data Loading and Transfer

Application and Systems Administration Support

Application and Systems Administration Support

FASS IT provides application and systems administration support across the FASS portfolio for a variety of unit-specific and University-wide systems. We strive to meet customer needs with no unplanned outages. Support includes:

  • Unique services not offered by Central IT
  • Physical and virtual Windows and Unix servers
  • SQL databases
  • Multiple types of application servers
  • Backup and recovery
  • 24/7 mission-critical system monitoring and on-call support
  • Application and operating system patching
  • Consultation for new applications and enhancements to existing applications
  • Liaison with Central IS and vendors on behalf of clients
  • User training for applications

IT Updates and Self Help Resources

Find all IT notifications and updates here:

Access the IT maintenance calendar here:

Before submitting a request, explore the IT Knowledge Base for how-to articles, forms, and much more:

FASS IT Knowledge Base


Contact Us for Help with Your Request

Service Portal

Submit a ticket and track its progress in the service portal.

FASS Service Portal

 

Phone

541-346-2455