As part of the Transform IT Initiative, User Support Services (USS) provides desktop support for the following VPFA units:
- Campus Planning and Facilities Management
- Safety and Risk Services
- Transportation Services
- Printing Services
- Vivian Olum Child Development Center
All requests can continue to come through FASS (see request methods below), and FASS IT will coordinate with USS to ensure no disruption in services. Please refer to the IT Desktop Support Migration to USS notice for more details.
FASS IT will continue to provide desktop support to units providing mission-critical functions (Safety and Risk Emergency Operations Center, Utilities & Energy, UOPD, and FASS). Desktop support for these units includes:
- Desktop/Laptop/Tablet
- Microsoft Office
- Outlook/Email
- Physical, virtual, and cloud-based file storage systems
- Computer accessories
- Printers
- Cell and landline phones (FASS IT assists phone coordinators)
- Duty Phones (set-up and configuration)
- Duo (Multi-Factor Authentication)
- Computer Program Installation
- Core Campus Software Support
- Network Connectivity
- Liaison with Central IS groups and vendors on behalf of clients